We were convinced we just needed a better translation. They showed us that the real issue was how our message came across in Japan. Looking back, that changed our entire strategy.
They asked questions no other agency had asked us before. Their questions uncovered issues we hadn’t even considered, and those early discussions saved us a lot of time later on.
Our platform was built for a global audience, but Japanese customers expect a different online experience. Their ideas and recommendations significantly improved both usability and trust.
They understood details about Japanese customer behavior that never appeared in any market report we had read.
Our Japanese website finally feels like it was created for Japanese customers instead of translated for them.
Instead of simply sending us a cost estimate, they first took the time to understand what we were actually trying to achieve. That conversation alone was incredibly valuable.
Every recommendation came with a clear explanation. We always understood why a change was suggested, which made collaboration incredibly easy.
We thought SEO was just about keywords. They showed us that Japanese search behavior is different and helped us create content people actually search for.
We wanted attractive promotional materials. They helped us create visuals that reflected the atmosphere and authenticity of our destination while appealing to international visitors.
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